And it causes a deep effect on me. I got up very early and went to the library because the exams were around the corner. The library was full of people and no vacant seat.
How to Write a Summary of an Article? What would you do differently? Firstly, communication starts when a sender has a message which he intends to send to the receiver.
The sender will encode the message and transmit the message. In this process, sender will choose the channel of GSM Organizational Behaviour Page 3 communication through which the message is sent to the receiver.
These channels may include voice, body language, the social media, electronic gadgets, and so on. These barriers can be psychological, social or structural and can affect the clarity of the intended message.
When the receiver receives the message from the sender, he will decode the message in order to understand it. If the receiver wishes to respond the message, the same communication process will take place.
More specifically, this case describes the communication problem that existed between different departments in AEC i.
Firstly, the shop floor workers appeared to be less friendly with the office staff and the company management because they felt that both the office staff and company management do not care about their feelings and opinions. This can be seen in the way the management excluded the shop floor workers in the daily production meeting, and the fact that the management have their own separate lunch rooms, bath rooms, and enjoy other perks that the shop floor workers do not have.
These seemed to have negatively affected the relationship between the floor workers and the office staff.
Besides that, the communication between the top management and the shop floor workers was also not really effective. Another machine worker, Tony, has certain ideas about the office staffs. He thought that the office staffs only cared about schedules but not the shop floor workers.
GSM Organizational Behaviour Page 4 William was trying to address these problems by listening to the shop floor workers and try to understand their requests and demands.
This seemed to have a positive effect whereby, the employees became friendlier and began to accept William as one of their own. Members of other departments also began to rely on him to deliver messages to the shop floor workers. Meanwhile, John has made a significant contribution in the improvement of the scheduling job on the one related to the aluminium slitter.
William had made this known to George, his superior. William has also suggested that they should award some sort of promotion to John. George decided that John should attend a management skills seminar which meant that John he would promoted. However, John misunderstood the decision by George and thought that the management did not appreciate the result because they sent him to a seminar to improve his performance.
He was very upset and ready to quit from AEC. However, there are some barriers that may influence the effectiveness of communication which may result in misunderstanding or misinterpretation.
In the case study of AEC, William Todorovic has discovered several barriers to the effective communication between the employees in the organization.
For example, the floor staff thought that the management were unaware of the problems at the floor and were too self-centered that they only cared about their schedules, issuing orders and making demands. GSM Organizational Behaviour Page 5 As for the management, they thought that they did not have anything to learn from floor employees.
Such perception has made them hardly understand the real process in finishing orders and this has created a gap between the management and the floor staff.
This was in fact, a one-way communication because after the memo was sent out no further clarification was made by the management, and no feedback was obtained from the shop floor employees. This means that the management would not know whether the staff actually understood what they were expected to deliver.
As we can see, George was actually surprised when he found out that John was upset when he received the memo following his accomplishment. William also found that shop floor employees were not accustomed to talking with the management and office staffs.
This was because, any verbal communication that occurred between them would be one-way and consisting of orders and demand by the management.The MIT Press Publisher Description Among the largest university presses in the world, The MIT Press publishes over new books each year along with 30 journals in the arts and humanities, economics, international affairs, history, political science, science and technology along with other disciplines.
Ethical Dilemma Wilbert Thacker CMGT/ December 1, Gordon Hodgson Ethical Dilemma Ethical dilemmas, also known as a moral dilemmas, are situations in which there is a choice to be made between two options, neither of which resolves the situation in an ethically acceptable fashion.
Bridging the Two Worlds— The Organizational Dilemma By William Todorovic, Indiana-Purdue University, Fort Wayne I had been hired by Aluminum Elements Corp. (AEC), and it was my first day of work.
Term Papers words | ( pages) | Preview Managerial Ethics and Values - Scholars believed that the culture and the behavior of the individual in this culture are the major factor affecting the ethical work climate of the organization (Victor, Bart and Cullen, ).
TERM Spring '08 PROFESSOR STAFF TAGS Doug Eberspacher, floor employees, Aluminum Elements Corp. Transcript of Bridging the Two Worlds - the Organisational Dilemma. The Organisational Dilemma Conclusion Bridging The Two Worlds References "Bridging the Two Worlds: The Organizational Dilemma", Organisational Behaviour: emerging knowledge, p, Global reality, 6th Edn, McGraw-Hill, New York.